Say Hello To Smarter Calls

TherapySites’ award-winning phone solutions are available for every business, with all the essential needs of your practice to keep everyone connected.
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Award-Winning Phone Solutions for Every Business

All the essentials your business needs to keep everyone connected.

Internet Phone System

Whether you want to add Internet Phone capabilities to your existing phone system or are ready to make the switch, TherapySites Phone helps you connect.

Remote Support

Seamlessly solve just about any tech issue – from anywhere – with TherapySites Phone’s flexible, secure remote support software essentials.

Video Conferencing

Connect employees between offices with engaging, effective, secure video conferencing for the whole team.

Crystal-Clear Voice Quality, Reliable Connections, and Advanced Features

TherapySites Phone, a phone service designed specifically for practices like yours. We have partnered with GOTO, a leading provider of phone services, to bring you a state-of-the-art communication system that will revolutionize the way you do business
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Customer Engagement Tools

Deliver better customer experiences and boost sales with a cloud contact center solution built for small and medium sized businesses. Boost engagement with outbound Texting Campaigns, enhance user interaction with the Chat Feature to increase engagement, and elevate your social engagement with Social Chat.

Need Phones? We’ve Got You Covered

Yealink T34W

Yealink SIP-T33G

Yealink SIP-T54W

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TherapySites Phone Questions & Answers

International Calls

YES! With TherapySites Phone, you’ll be able to make International calling free to 50+ countries. You can check on our website what these countries are. There are a few rural places in Canada that have charges, but you can find them on that link if we search “Canada”

Phone Number / Do I need to change my phone number?

No worries! You will keep your current phone number. No concerns about changing your complete information for your customers as they won’t notice differences except for your customer service excellence.

Call Trees

Create your custom call routing and a fully-featured PBX with a drag-and-drop Dial Plan Editor. Making changes from anywhere is easy with our virtual phone system.

Upfront payments

Unfortunately, our billing system doesn’t allow us to have upfront payments.

Missed call / Voicemail

With TherapySites Phone, you can set a missed call text with any information you want to send to your customers/patients after you miss a call. You can add your own recording or one of our premade recordings.

TherapySites Phone connects with Overhead Speakers?

The connection with Overhead Speakers depends on the Model of that Speaker for us to send the right equipment for it to work. We need the model and year of that speaker to share that information with the LMI rep and see what equipment we’ll need.

Virgin Islands

No E-Fax

Outbound calls / Will the business number show when making Outbound calls?

Yes! The practice name will show when you call a patient/client, even if they don’t have you registered!

Mobile App / Do we have limited access to the number of mobile phones we can use with the app?

It depends on the number of seats you have, so if you have four seats, you will have four licenses to access the mobile app. But if they need more, we can accommodate that.

Is E-Fax HIPAA-compliant?

The transmission is HIPAA-compliant, but not the inbox (unless they have a HIPAA-compliant email already). It is not HIPAA-compliant. The best way I explain it to offices is that the transmission is HIPAA-compliant, but you have to treat an email the same as paper on a fax machine. Attend to it, do what you need, and then delete it. You wouldn’t leave that paper on the fax machine, so you must treat the email equally.

Does our phone system offer a selection of Waiting/Hold Music?

Yes, Hold Music can be customized. If they have a recording they use now, we can also upload that file into our system.

What happens if multiple people share a number?

The primary end-user’s name will be the name that displays

What happens if multiple people call in at one time?

The most recent caller’s Live Pop notification will display on the front/top

What can I do if I can’t edit a user (from super-admin to admin or vise versa)

If you get an error as the one below or simply can’t edit or delete a user, you need to contact TherapySites Phone support as they can edit it in their end. This could be due to a glitch or simply because the user that allowed you access, doesn’t have the proper credentials.