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TherapySites FAQ

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What is included in a TherapySites subscription?

Our all-in-one packages includes a professional therapist website, web hosting, a domain name, email, mental health resources, unlimited use of the website editor and technical support.

How many pages are included?

As many as you need! Our therapy websites are pre-loaded with default pages that you can choose to use or not use. Your own custom pages can be added by clicking the ‘Add a Page’ button in the control panel of the website editor.

Do you provide FTP access?

No, your therapy website must be edited using our website editor. You will find that FTP access is unnecessary because our website editor makes it easy to upload documents and images. The website editor is a proprietary content management system, crafted specifically for our designs and is not compatible with hand-coded HTML or CSS files.

Can I edit my website with an external website building application such as Adobe Dreamweaver?

No, our websites are engineered to be used with our website editor. Third party applications such as Adobe Dreamweaver or Apple iWeb are not supported. But, give our website editor a try! Editing your website is easy and your options are plentiful. If you need help creating your website, our customer care team is available to walk you through the process.

Are there any added fees or hidden charges?

While we do not have any hidden fees, we do charge for the following add-on services:

  • SEO Boost — $40
  • Domain Release or Domain Change* — $15
  • Additional Domain* — $45
  • Extra Direct Access Users** — $10 for 5 additional users

* Domain fees apply to domain names which we register for you, we do not charge any fees for externally registered domains.

** 10 email addresses are included with a subscription.

Can I create a multi-practitioner website?

Yes! You can create a page for each therapist in your practice that includes a bio, qualifications and a photo. TherapySites can give each therapist their own unique email address as well as a general email address for the office and website. If that option doesn’t work for you, there are many different ways to set-up your multi-practitioner website.

How does TherapySites differ from Brighter Vision?

While both TherapySites and Brighter Vision offer mobile-responsive websites for therapists, we offer two very different services. TherapySites gives therapists the power to completely personalize and tailor their practice website with an easy-to-use website editor that can launch your site quickly and efficiently. Our all-in-one package is full of unrivaled features that help you stand out from the competition.

How should I choose my domain name?

Your domain name can be one that you already own, or a new one provided by TherapySites. Good domains should be short, memorable and representative of your business name or your industry. Hyphens generally should not be used in domain names, because they can potentially confuse users and lead them to a different website.

Can I use a domain name that I’ve already registered somewhere else?

Absolutely! Once you sign up with TherapySites, you will be asked if you have an existing domain name you would like to use. Simply enter your domain name and we will send you instructions on how to make it work with your TherapySites subscription. You don’t even have to transfer the domain name to TherapySites’ control! Of course, if you would like us to manage the domain for you, we can do so at no additional cost.

Can I use TherapySites provided images and stock photos in my printed materials?

Yes! You may use any content from your TherapySites website in your printed promotional material, as long as you have a subscription. After a subscription is ended, only content that was not provided by TherapySites may be used.

Who owns my website/domain name?

If you have an existing domain name you can use it with TherapySites and retain ownership. You also can transfer the domain name to us if you would like us to maintain it for you, and in that case we will keep it renewed at no extra charge as long as you have your subscription. If we purchase a domain name for you, it will be owned by TherapySites, but at any time we can transfer the domain to your ownership for a fee of $15. In every case, you own any website content that you added (as long as it was yours to begin with) and TherapySites owns the content that we provide with the site. If your subscription with TherapySites ends, any of the content you created remains your own, but you may no longer use the content provided by TherapySites.

How do I launch my website?

Unveiling your website is a breeze with our streamlined process. Our concierge service or dedicated customer specialists will guide you through every step, ensuring your new website goes live effortlessly.

How do I update the website, once it is launched?

Just log into the website editor at any time to make new adjustments to your website. After making changes, click the ‘Save Changes’ button to apply the changes to your live website. It’s that easy!

How do I adjust the website design?

In your therapist portal, simply navigate to the ‘website editor’. In the editor, you can change the content, images, and more to your website, on any page, at any time. There are also additional settings such as a map for your practice location, call to action buttons, and more. These can all be tailored to fit your unique needs. Then simply save the changes and click the ‘publish’ button to set them live quickly.

How is my site optimized for search engines?

TherapySites works hard to build your website with industry best practices in mind to increase your search engine visibility. Your website is pre-loaded with the best keywords for searches related to the therapy industry.

Can I track site visitors?

Yes! You can use Google’s Analytics service. Analytics is easy to set up and we can give you easy-to-follow instructions.

What is the length of my subscription?

Most of our contracts are month-to-month. Depending on the promotional offers you selected during the sign-up process, you may be committed to several months of service. Please reach out to a customer care representative to review your contract details.

What are TherapySites’ Terms and Conditions?

You can review the TherapySites service agreement at this link:
https://www.therapysites.com/terms.htm

What is TherapySites’ “HIPAA Compliant Technology”?

Our HIPAA compliant technology refers to our innovative website editor. It is encrypted to protect your account information.

Do you offer HIPAA compliant email?

We partner with Hushmail, the number one trusted HIPAA compliant email service that encrypts all of the data that is sent to you from your patients. You can also build secure forms to be placed on your website for a seamless user experience. Visit our Secure Email & Forms page to learn more.

Will my TherapySites website be HIPAA compliant?

All of the contact forms on our therapist websites include a privacy disclaimer which strictly advises against submitting protected health information (PHI) through forms. Our servers do not store any PHI or contact information which means your website has no way of transmitting or collecting PHI which falls under HIPAA compliance.